Privacy and Data Protection Policy

Statement of Intent

Traquair House is committed to maintaining the trust and confidence of visitors to our web site. We are not in the business of selling, renting or trading personal data. Our Privacy Policy explains how and why we collect personal information about you, how we manage your data and how we use it internally. We are committed to responsible management of personal information in accordance with the General Data Protection Regulation (‘GDPR’) 25th May 2018 as well as the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Collection of Personal Information


To receive certain information and to use certain services on this website (e.g purchasing tickets, merchandise, or gift voucher(s) through our online shop) you will be asked to provide personal information about yourself such as your name, address and email address which will be stored in our eCommerce system, WooCommerce.


You also may decide to send us personally identifying information, for example, in an email message containing a question or comment. We use personally identifying information from emails primarily to respond to your requests. We may forward your email to other employees who are better able to answer your questions. Emails and telephone calls will be used for the purposes outlined at the time of collection or registration in accordance with the preferences you express.

Manual Process

If you decide to exchange your entry ticket for a seasonal pass, gift-aid it or become a Patron of Traquair, we will ask you to allow us to store and use your personal data to keep you updated about Traquair. We are required by law to store your information for 6 years if you gift-aid your entry fee or donate to us. You have the right to withdraw your consent to receive marketing information from us at any time.

Why We Collect and Store Your Data

Traquair House is the controller of the information collected on our website and by manual processes. Traquair House processes personal data for the purposes of providing the service that you signed up for. We confirm that any personal information which you provide to us, and any user information from which we can identify you, is held in accordance with GDPR, 2018.

We will use your information only for the following purposes:

  • Processing your orders and services requested
  • Statistical purposes to improve this website and its services to you
  • Servicing website content
  • Administering this website
  • Administration of seasonal passes
  • In-house research and statistical analysis
  • Communication about conservation, events, special offers and other activities

Processing personal data for the above purposes may entail sharing the information with employees, contractors, financial and professional advisors of Traquair House, as well as HMRC under strictly controlled conditions.

All the data we collect will be stored for 6 years. We will regularly check with you to confirm that you consent to us using and storing your data.

Data Management and Transfer

Traquair House uses the following tools to store and process your data as well as provide you with the services and information you signed up for. These third parties are only data processing, management and communication tools and they all comply with the rules defined under GDPR. Please note that to use these tools your data may be transferred outside of the EU.

We use MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us. Please bear in mind that to block your email from future subscriptions, MailChimp has to store your email address and name. Their blocking technique does not work if you request your data to be deleted. However, rest assured that we will never re-subscribe you without your permission.

We use as our database management tool. A cloud-based software which helps us manage our customer data. Salesforce became the first Top 10 software company to achieve approval for binding corporate rules for processors from European data protection authorities and was one of the first companies to certify compliance with the EU-U.S. Privacy Shield Framework.

We use London based Eviivo for collecting and processing our B&B bookings and payments.

In addition, we use SurveyMonkey for processing and collecting visitor feedback. We always offer you the option to fill out our survey anonymously and ask you for specific permission before adding you to our newsletter list. We furthermore undergo regular maintenance of our past visitor surveys to ensure that we do not keep your data for longer than absolutely necessary.

If you want to learn more about these service providers, please check out their websites by clicking onto the links embedded in their names.

Permission to Store and Use Personal Data

When you provide personal information to us – online, via email or on a form – we will ask you to consent to our use of the information in accordance with the terms of this Privacy Policy. This information will be used to provide you with the services that you have requested and to provide you with news and information about Traquair, our products and services. Please be assured that we do not share your personal details with any other company without your consent. We only share your information with Traquair staff, HMRC (if requested) and Royal Mail or APC for the delivery of your purchases. We will ask your permission to add you to our newsletter. You can withdraw your consent at any time.

Any personal data collected will be treated as confidential in line with the principles of GDPR and retained only for as long as necessary to fulfil the purpose it was collected for.

Your Rights under GDPR

GDPR aims to cover the massive advancements in data processing power and to give individuals more control over their own personal data. As the sole owner of your personal data, you are entitled to view, amend, or delete the personal information that we hold about you. You can furthermore object to or restrict the processing of your data. You can withdraw consent at any time unless we are legally obliged to keep your data. You also have the right to complain to the ICO if you think that we are in breach of GDPR. Email your request to or phone us on 0044 (0)1896 830323.


Some websites use ‘cookies’ which are text only strings of information that the website you are visiting transfers to the cookie file of the browser on your computer. Their purpose is to identify users and to enhance the user’s experience by customising web pages. A cookie will usually contain the name of the domain from which the cookie has come, an expiry date for the cookie, and a value, which is usually a random generated unique number.

Types of cookies

Cookies may be either first party cookies or third-party cookies. First party cookies are used by the website owner and third-party cookies are used by a third party such as an advertiser or a web designer or a website host.

Cookies may be session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site or persistent cookies, which remain in the cookie file for much longer. How long persistent cookies remain in your browser depends on the duration given to the cookie.

Cookies may record personal data such as name, and email address and/or non-personal data such as IP address and unique but anonymous customer identity.

This site uses first party cookies to record on an anonymous basis

  • the precise time that you visit this site;
  • the precise web pages that you view and the websites visited by you before and after you visit this site;
  • to help us recognise you as a unique visitor when you return to this site and to allow us to tailor content for you
  • to compile anonymous, aggregated statistics that allow us to understand how users use this site to help us to improve the operation of this site;
  • to allow you to carry information across pages of our site an avoid having to re-enter information;
  • to allow you to maintain a shopping basket;

Please note that our cookies will not store your personal details. This site does not use third party cookies.

Refusing cookies

You are entitled to refuse the use of cookies on this site. However, search and shopping basket functionality will not work.

You can refuse cookies by modifying the settings in your browser.

For more information about how to manage cookies visit

I.P. Address

This site logs your Internet Protocol (I.P.) address. All computers that are linked to the Internet have an I.P. number. An I.P. address does not provide identifiable personal information.

When you use our free WiFi here at Traquair, we may collect data about:

  1. a) your device;
  2. b) the volume of data which you use;
  3. c) the websites and applications which you access; and
  4. d) your usage by access time, frequency and location.


This site provides links to other websites. Our Privacy Policy applies only to this site and we are not responsible for the privacy practices of third party sites.

Contact us

If you have any questions or suggestions regarding our privacy policy, or if you want to make use of any of your rights defined by GDPR, please contact us at:
Traquair House, Innerleithen, Peeblesshire, EH44 6PW, Scotland. Tel. +44 (0) 1896 830323 or